Frequently Asked Questions (FAQ)

1. What products do you offer?

We specialize in premium indoor and outdoor furniture including dining sets, sofas, garden furniture, storage units, and stylish home accessories. Whether you’re furnishing your home, patio, or workspace, we’ve got you covered.

2. Where do you ship?

We currently ship across the United Kingdom. For international orders or custom delivery inquiries, please contact us at [email protected]

3. How long does delivery take?

Delivery times may vary depending on your location and the product type:

  • Standard items: 25-32 business days

  • Custom-made or pre-order items: may take longer,
    You will receive full delivery details at checkout.

4. Can I track my order?

Yes! Once your order has been dispatched, you’ll receive a tracking number by email so you can monitor the shipment in real time.

5. What is your return policy?

We offer a 60-day return policy for unused, undamaged items in their original packaging.
To initiate a return, please contact us at [email protected]
For full details, visit our Refund Policy page.

6. Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. Please contact us for specific instructions based on your situation.

7. Can I change or cancel my order?

Yes, you can request a change or cancellation within 24 hours of placing your order.
Once the order has been processed or shipped, cancellations are no longer possible.
Email us promptly at [email protected] for assistance.

8. Do you offer furniture assembly services?

Most of our items come with easy-to-follow assembly instructions. For professional in-home assembly, please contact us—we may be able to arrange it in select areas for an additional fee.

9. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and secure checkout methods. All transactions are encrypted and 100% secure.

10. Do your products come with a warranty?

Yes! Most of our furniture is backed by a manufacturer’s warranty, covering defects in materials or workmanship. Warranty duration varies by product—please check the item description or contact us for more information.

11. Do you offer bulk or trade discounts?

Yes, we offer special pricing for large orders, commercial projects, interior designers, and real estate developers. Please reach out to us at [email protected] to discuss your requirements.

12. How can I contact customer support?

We’re here to help!
Reach us anytime at [email protected] and our friendly team will get back to you as soon as possible.